Oxford Capital backed digital health company on a mission to offer better access to mental health services

Founder Charlie Wells was 29 years old, newly married and enjoying a stellar career in healthcare marketing when he suddenly suffered a major brain injury. He fell into a coma, and his wife and family were told there was little chance of Charlie waking up. Against the odds, thanks to a revolutionary surgery, Charlie survived – though he says it took him a year to relearn basic skills he’d lost like reading and walking. Charlie commented “I promised myself that if I got better, I would invest my energy in three things: keeping me happy and well, in relationships that mattered to me, … and thirdly in ‘detoxing’ the world, and improving it.” Three years later, he was running 100km ultramarathons. By observing his recovery, Charlie becomes more interested in the world of self-improvement and neurotechnology.

This was a key part of the journey that inspired Charlie to create HelloSelf, an online service that aims to match users with their ideal mental health professional and provides AI-enhanced online support between sessions.

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The mental health charity Mind has estimated that 1 in 4 people will suffer from a mental health problem of some kind each year. HelloSelf focuses on early intervention and ongoing support for those who need it, whether online or in person, enabling people to recover faster and stay healthy for longer. Whereas patients may find they wait 12 months for an NHS appointment, and 12 weeks for a private appointment, HelloSelf reduces this time to just two weeks, bringing valuable care to those who need it faster.

Charlie is an experienced entrepreneur who Oxford Capital has been proud to support since 2018. Today, HelloSelf provides therapy to thousands of individuals each month and, through its Employer Program, looks after 250,000 employees providing them with immediate access to psychological support. In addition, she works with several insurance companies such as Vitality and Bupa.

HelloSelf aims to provide more effective treatment, with shorter waiting times, all powered by “HAIPY,” their AI system designed to assess, craft, and interact with individuals. HelloSelf also encourages people to engage with the platform daily, and uses NHS approved clinical tools to measure results on a weekly basis. Offering thousands of sessions each month, there is certainly evidence to suggest that the estimated 1.8 billion people who could benefit from mental health care (according to Mind) would reap the rewards of more resources and clinicians accessible through HelloSelf.

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David Mott, founding partner at Oxford Capital, commented:

At Oxford Capital, we are proud to have supported Charlie and his team from an early stage in their mission to bring mental health support to those who need it. Support founders The strategy is focused on helping companies with a strong vision grow to their fullest potential, and it’s been great to support HelloSelf in their growth journey thus far. We look forward to working with the team moving forward to support more people to protect and improve their mental health.”

For more information about the Oxford Capital Growth EIS programme, click here


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