Liverpool FC – LFC submits final UCL Fan Experience Certificates to independent panel

Liverpool CEO Billy Hogan said: “I would like to thank all of our fans who took the time to write to us after Paris to tell us about their first-hand experiences from that day and night.

“After reading and analyzing the testimonials, we know that our fans have had horrific experiences that no one should have had in going to a football match or any other events. We analyzed the testimonials to select recurring topics from the submissions.”

He added: “The purpose of providing an executive summary and the testimonies themselves are to help the Independent Commission understand that humans were caught up in the chaos of May 28 and that the experience of that day and night will live on with them forever.

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“We want the independent panel to understand that behind the report and analysis there are real stories of real people who have had some horrific and completely avoidable experiences.”

Eight topics were identified from 9,000 testimonies – including congestion at access points, insufficient supporter travel information, critical issues in external ticket check-in areas and internal turnstiles, and excessive riot control tactics were significantly reported.

Lack of communication with fans outside the stadium, the emotional impact of incorrect reasoning for kick-off delays, problems entering and exiting the stadium and problems exiting the fan park were also determined from the testimonial analysis.

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The club would like to thank the fans once again for the important role they have played by taking the time to present their testimonials, photos and videos.

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