Blackpool family’s holiday nightmare after finding missing suitcase still sat at Manchester Airport

A Blackpool father has begged TUI for an explanation because his missing luggage never arrived on holiday. Instead, he found it on a truck when he landed at Manchester Airport.

Peter Mowbray, 55, director of Live In Blackpool, had flown from Manchester Airport to Marrakech on August 1. The ‘vacation of a lifetime’ was to celebrate his 30th wedding anniversary with his wife and son and saw the trio experience unforgettable experiences such as a hot air balloon ride through the deserts of Morocco and a visit to the second highest waterfalls in Africa.

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Peter says the once-in-a-lifetime trip quickly became tarnished after his luggage, with all his clothes and some items belonging to his wife and son, never arrived. For the week-long vacation, Peter washed his one pair of underpants daily and says he was “left in Morocco with nothing” by the airline.

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Peter told LancsLive that he purposely uses a pink polka dot case so it’s easy to identify if he ever gets lost. However, after landing in Morocco, he said it was the only bag on the flight that did not arrive.

Peter explained: “So basically my wife booked a holiday. It’s our 30th wedding anniversary this year and it was a holiday full of surprises that I didn’t know about. She spent a lot of time organizing it.”

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The experiences such as the hot air balloon ride and the 100-mile journey to the second highest falls had been surprises on the occasion of the couple’s milestone birthday, gifted to Peter in sealed envelopes to deliver the surprise.

“So this had to be a holiday of a lifetime, really, with my son, Bradley, who is 21. So we booked into the Manchester lounge and we had a lovely time in Manchester and we waved off our bags and went and had a nice experience in the Manchester airport lounge,” he said.

After landing in Marrakech, the family went to collect their luggage. Peter says ‘everything’, but his pink polka-dot briefcase has arrived with his wife’s dresses, clothing for events and dinners, as well as Peter’s essential everyday holiday wear. At the time, Peter was wearing a tie-dye t-shirt and jeans, both of which he no longer had for the remainder of the vacation.

TUI had told Peter he would get his luggage while he was in Marrakech but found it by chance when he got back to the UK a week later

“That was all I had and the case hadn’t come out, the case hadn’t come out, there was no one to talk to with answers, the coach was gone. Over the course of the week I was constantly washing …a few T-shirts, but they weren’t the T-shirts I would normally buy.

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“It got a little desperate every day. I asked the representatives and the resort, but their hands were tied,” he added. Peter asked TUI when his luggage would be sent to him and he was told it would be shipped on the next available flight. As the week went on, his case never surfaced.

“You can only wash so many clothes and be creative. I had to wear the same shirt every night, I washed it by hand and hung it to dry. I was ashamed, it was a very nice hotel and I didn’t want to look like the same clothes every day to carry.”

A friendly vacationer offered Peter his Adidas slippers when he was about to leave the resort. In desperation, Peter accepted the pair that were too small. Peter, a size 14, tried to fit into the size 7 flip flops.

Peter also explained that because of the family’s stay at an all-inclusive resort, a budget was set for what they would spend. Using the budget to buy a new wardrobe instead of using it for his family didn’t feel like the right option.

“So every day I wash my clothes and my one pair of knickers, it was not acceptable and TUI, the communication from the UK was shocking,” he added. Despite assurances that his case would be located and returned to him while he was in Marrakech, Peter landed back in the UK in the early hours of this morning (August 9).

At Manchester Airport, he said he saw a man with a trolley carrying his polka-dot pink suitcase and it was a moment he described as a child at Christmas. “I ran up to it excitedly and said ‘that’s my business’. It looked like it had been dragged into the field by a tractor.

Peter Mowbray was gifted a pair of size 7 Adidas slippers from a holidaymaker at his resort, but he is size 14
Peter Mowbray was gifted a pair of size 7 Adidas slippers from a holidaymaker at his resort, but he is size 14

Peter says that although the contents of his bag remain all sealed inside, it was without a security tag and there was no sign that he had been searched before his departing flight. “It had stayed in Manchester despite them telling me they couldn’t find it. All I ask of people is that they be honest.

“We paid a lot of money for this holiday and it was meant to be a holiday of our dreams. It was seriously tarnished,” he said.

Since returning to the UK, TUI has offered £75 in compensation to Peter, equivalent to £25 a day for the missing bag. It will be deposited into his account within 14 days.

He added: “We are not seeking compensation, we wanted to let people know that TUI told us lies while we were on vacation. They told us they couldn’t find the bag and if they do, it will be on the next available flight.They told me several things just the things I wanted to hear.I had multiple communications from the UK from several TUI agents.No one took ownership of it.

“I want them to explain why they lied to me and why they left me on vacation at a resort where my wife spent thousands of pounds without clothes. It’s easy for them to say he’s reunited with his business. them our personal belongings. When we put the bags on the scales at Manchester Airport and said goodbye, I entrusted TUI with my suitcase.

“They are responsible for my luggage from the moment that happens. I am angrier at the feeling that they were telling me lies. I thought they were an honest company and we fly out quite a lot. And I’ve never had this problem with another airline.”

TUI has been approached for comment.


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